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Client Services Manager – BPO

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This job has been Expired
One Park Financial
  • Publicada: diciembre 31, 2023
  • Aplicaciones: 0
  • Vistas: 330
Descripción del Puesto

One Park Financial (OPF) is a Financial Technology company that connects small businesses with a wide variety of flexible financing and funding options to help entrepreneurs acquire the working capital they need to take their businesses to the next level. We want to work with high-performing badasses that will play an integral part in our company’s expansion. We understand it all comes down to working with the right people and enabling them to do what they do best.

Responsibilities:

  • Manage a team of Client Services Associates to deliver exceptional customer service and support
  • Develop and implement strategies to enhance internal and external clients’ satisfaction.
  • Oversee the resolution of client issues and ensure timely and effective communication
  • Work closely with cross-functional teams to streamline processes and improve operational efficiency
  • Analyze data and metrics to identify trends, areas for improvement, and opportunities for growth
  • Establish and maintain strong relationships with key clients

Requirements:

 

  • Bilingual English/ Spanish
  • Proven work experience as a Client Services Manager or similar role
  • Knowledge of the financial services industry solutions is a plus
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to analyze data and use insights to drive decision-making
  • Bachelor’s degree in Business, Finance, or a related field preferred
  • 2+ years of experience in client services or account management
  • Customer-focused mindset and a commitment to delivering results

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